Timely and precisely aim your actions at Customers at risk, to reinforce their confidence and attachment.
Lost confidence is hard to win back, when it’s too late. Lost Customers take years before they even think about stepping back.
Most customers are silent, but which of them are unhappy? How do you know when and where to trigger churn-preemptive actions?
- Know, name by name, which of your customers are soon to file a complaint or leave you
- Contact each of them timely, before they even contact you with bad news
- Aim with precise strategies at each of them, leveraging clear knowledge of their reasons for unsatisfaction
- Move smoothly and fast before it’s too late