Customer services: French people highlight telecoms, energy and e-commerce
The welcome received by the client, his feelings, is essential in loyalty.
“Global leader of call centers and number one in France, Teleperformance has the legitimacy to launch a barometer of customer satisfaction. Conducted by GN Research, the multisectoral satisfaction survey on the daily lives of French focuses on their experiences. One way to demonstrate “that the reception received by the client, his feelings, his loyalty is essential,” said Cécile Grelot, marketing and communication Director of Teleperformance France, “Les Echos” are partners of.