World Telecommunications Day 2017
GNResearch for TELCO
Impact of digitalization is forcing TELCO companies to evolve in their offer and strategy. In particular, the digitalization drives the operators to focus not only on their core business but on a wider range of products and solutions. All the main players are offering integrated solutions on media content, voice/traffic data and data storage/cloud.
To obtain advantages it is appropriate to optimize these strategies with Customer voice. We helped some of the national leading TELCO companies to optimize their Customer Experience management thanks to various solutions.