GNOperations

GNOperations  is the data collection department of GNResearch for market research and  statistical surveys.
GNOperations allows data collection on each touch point with customers and each kind of target
GNOperations ensures the highest quality of data, thanks to:

  • Effective processes and strict controls
  • Expertise in all target
  • Deep knowledge of all verticals
  • Proactivity, flexibility, attention to client’s needs
  • Focus on HR management

When to use GNOperations ?

CATI
to collect data by phone on RDD sample or customers lists

CAPI
 to collect data by in-person interviews recruiting respondents in the street,
at home/office, in meeting place, central locations etc

CAWI
to collect data via web using SmarTribe,
web panels or a list of your customers

Mystery programs
to measure and monitor the quality delivered
compared with the designed experience

Mobile/sms surveys
to instantly interview your audience through mobile device

IVR surveys
to gather transactional customer feedback by an
interactive voice response system

Full logistic handling
to organize and manage your qualitative research
using our facilities and our network

Customer behaviour
specific methodologies to observe the customer
behaviour in a passive or active way

How does it work ?

About GNOperations

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CATI workstations
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Telephone interviewers
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tablet CAPI
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Online members
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personal interviewers