Les Ateliers de l’AFRC: Focus on Customer Effort Score

November 9th GNResearch will be guest speaker in the frame of the workshop organized by the Association Francaise de la Relation Client (AFRC) on Customer Effort Score.
As one of the pioneers of Customer Effort Score, GNResearch will show how this is more than just a simple measure indicator and why it has a crucial role, and can make an impact on the entire Customer Experience.

OnTarget: the ultimate predictive solution

Timely and precisely aim your actions at Customers at risk, to reinforce their confidence and attachment.
Lost confidence is hard to win back, when it’s too late. Lost Customers take years before they even think about stepping back.

Most customers are silent, but which of them are unhappy? How do you know when and where to trigger churn-preemptive actions?

Esomar Qualitative 2017 Conference – Porto

GNResearch will be attending Esomar Qualitative 2017 conference, one of the largest events in the industry, held in Porto from the 5th to the 7th of November. At this occasion, on Tuesday11/07, Cinzia Paterlini, our Qualitative Department Director and Elena Bucci, our Milan office director, will be presenting a case study 

Utility Day 2017

Next 20th September 2017 in Milan, GNResearch will take part as sponsor and speaker at the Utility Day 2017, the yearly event for the Energy & Utilities industry, a valuable sharing and growing opportunity for all attendees. This year, Flavio M. Rosa, GNResearch Chief Commercial Officer, will be the speaker of the roundtable dedicated to…

Dimensione Cliente 2017

GNResearch will be sponsor and speaker at Dimensione Cliente 2017, the yearly event of ABI, the Italian Bank Association, dedicated to the banking retail market. The focus is on the bank relationship with its clients, from the preliminary analysis of customer needs to selling and service moment, all the way to customer satisfaction and loyalty…

Salone dei Pagamenti

Salone dei Pagamenti is an event during which banks, enterprises, platforms, vendors, and end consumers meet to debate on web-based markets, on customer experience management, and on the technological means that allow this sector to thrive.